Authors may appeal an editorial decision when they can identify a substantive error in the review or decision process. Appeals must be evidence-based and respectful. The appeal should be handled by an editor who was not directly responsible for the disputed decision where practicable.

● Complaints about process, ethics or conduct should be sent to ubsirjhss@gmail.com with relevant documentation.

● Complaints will be acknowledged and assessed confidentially.

● Where the complaint concerns an editor, it should be escalated to another authorised editorial officer/publisher representative.

● Appeals do not guarantee reversal of a decision.

● Ethics complaints may be handled with reference to COPE guidance.